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CREATING VALUE FOR OUR CUSTOMERSCUSTOMERS

into additional costs. Moreover, from the start of the project, Rexel removes the risks of supply shortages, which represent an immediate added cost, by offering solutions that make the process more dependable. An example of Rexel s industrial know-how is the project carried out in 2016 at a lique- fied natural gas worksite for one of the largest EPC in North America (see sidebar). To meet the needs of this type of customer, the Group s various entities share their skills and know-how: in this case, Gexpro and its thorough knowledge of the oil and gas industry, and Rexel IPG, which is able to ensure international supply, while mobi- lizing the most relevant resources within the Group. IPG also provided the project s Material Take Off (MTO), an advisory

service on the bill of specifications that is extremely specific to the customer s needs and methods. With the MTO, Rexel verifies, plans in hand, that the nomenclature prepared by the engineering service covers all material needs down to the last detail. Rexel thus defines all costs associated with a supply order, including projected TCO (Total Cost of Ownership). Rexel also takes care of delivery, billing and inventory man- agement. By being involved along the entire supply chain, Rexel successfully controls this cost in partnership with its customers. Another initiative bringing increased pro- ductivity to customers is the software program, Gexpro Performance Solutions (GPS). It lowers purchasing costs, speeds up deliveries, streamlines work allocation and

To go ever further in its tailor-made offering to industrial customers, Rexel IPG (International Projects Group), in partnership with Gexpro, an American subsidiary of the Group, opened a branch near the construction site of a liquefied natural gas factory in Louisiana, near the Texas state line, for one of the largest American industrial installation and infrastructure companies. The worksite s needs included numerous supplies cables, electrical and lighting material and

the closest Gexpro branch was 250 km (155 miles) away. This solution solved the project s logistical challenges while lowering the risks of inventory shortage, and created a new point of sale making the full product offering available to new local customers. At the end of 2016, the branch declared over 1 million USD in inventory and had four full-time employees.

TAILOR-MADE EXPERTISE