New markets, macro trends, digital opportunities in client interfacing and back office applications: Rexel is strengthening its know-how, broadening its offering and leveraging its fundamentals in order to innovate and transform its business model. The Group s expertise in new sectors is thus widening, and its services are becoming more accessible, enabling a continuous improvement of its customer service.

Innovating to strengthen our

business model

CHAPTER 4

54. RENEWING THE SOLUTIONS OFFERING

57. OPTIMIZING THE CUSTOMER INTERFACE

60. IMPROVING BACK OFFICE EFFICIENCY