New markets, macro trends, digital opportunities in client interfacing and back office applications: Rexel is strengthening its know-how, broadening its offering and leveraging its fundamentals in order to innovate and transform its business model. The Group s expertise in new sectors is thus widening, and its services are becoming more accessible, enabling a continuous improvement of its customer service.
Innovating to strengthen our
business model
CHAPTER 4
54. RENEWING THE SOLUTIONS OFFERING
57. OPTIMIZING THE CUSTOMER INTERFACE
60. IMPROVING BACK OFFICE EFFICIENCY