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2016 ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT

TAILOR-MADE LOGISTICS SERVICES One of Rexel s primary strengths is its logistical excellence. Rather than managing multiple deliveries from several different sources, Rexel s customers benefit from reliable, fast solutions tailored to their needs. They can receive a delivery of sup- plies that may be preassembled, at specific times, at hard-to-reach locations such as the renovation worksite at La Grande Arche in Paris-La Défense or the The Peninsula Paris (see page 43), near Place de l Étoile. In addition to receiving supplies in the best conditions, customers have access to a wide range of products and innovative logistical solutions to optimize costs and improve productivity. Setting up a container at a construction site, for example, provides an on-site logis- tics base for early morning supply delivery. It is restocked on a just-in-time basis by the logistics center or branch, where dedicated stock is set aside for the construction site s needs, avoiding the risk of inventory short- age and theft, for guaranteed just-in-time deliveries. This solution enables Rexel to lower prices and only charge its customers for supplies upon delivery. The delivery of preassembled supplies, labeled by installation area, frees custom- ers from having to amass inventory. They can thus streamline their procurement process: by integrating and managing the construction site s various parts, primarily in logistics centers, Rexel offers its cus- tomers the ability to concentrate their resources on the installation s progress rather than on logistics. On commercial projects, Rexel has an added-value service offering tailored to each customer s specific constraints. By generalizing our services, we generate

value and bring our customers greater productivity, safety and comfort, says Clément d Abbadie, Large Projects & Export Director at Rexel France. In 2016, the construction of a logistics space for a major French distributor provided the opportunity to promote Rexel s expertise and advisory skills by placing a technical sales representative on-site. In the morning, he would take care of delivery reception and unpacking, on-site kitting and delivery to each service made possible by early identification of each work zone s needs. In the afternoon, the technical sales representative would directly advise the customer, begin resup- plying, share Rexel s logistical center s data on a direct access basis, and organize further deliveries. This service, which was billed to the cus- tomer, led to considerable productivity improvement and provided permanent access to a contact person who gave advice on the best solution at each step of the construction project. Satisfied, the cus- tomer chose to use this service again at their next worksite: the renovation of a major historic building in Lyon.